No matter how much food you have and how good the location is, if the staff at your restaurant are not friendly, customers are unlikely to come back. Many restaurant owners operate their own restaurants because they enjoy cooking or want to become their own owners. Almost no one realizes the importance of human resources departments operating restaurants; So encouraging your employees, the quality of food, and the atmosphere of dining are crucial for the success of the restaurant! In order to provide a good restaurant, you need to give some tips to employees:
1. Simulate the behavior you want to see
As the owner or manager of the restaurant, you are the person in charge. Whether you like it or not, you can have employees act according to requirements. For example, if you are in a bad mood and do not treat people with a good attitude, what will happen to your staff? On the other hand, if you work with a smile and a positive attitude, your employees are likely to imitate this behavior.
2. Make your employees have fun in meetings
I used to worry about attending employee meetings, especially when I had to run it. I can see the bored look on the faces of my employees, many of whom are dissatisfied with having to be there that day. I hope there will be some fun during the meeting, such as more interesting ice breakers and some simple team building activities. They only need a few minutes, but they will establish a good atmosphere for the meeting.
3. Reward your employees
Encourage healthy competition among your employees to see who can achieve a high weekly or monthly inspection average. If you use comment cards, provide some kind of reward for employees who receive good feedback. Not always asking for money, you can give movie tickets or gift certificates to other local companies as a reward for positive reviews.
4. Do not lower the standard
Waiting for employees is the front line of the restaurant. They handle unhappy customers, even if the problem is not under their control; If the kitchen takes a long time to order and the customer is not happy, then guess what impact their skills will be? Not only chefs will be affected. By satisfying customers, you will also maintain employee happiness. Next time a customer complains, the employee provides gifts such as desserts or beer.
5. Show respect for all employees
The restaurant has a hierarchical structure, from the manager to the chef, each of your employees is an integral part of daily operations; Ensure that you respect everyone and respect each other.
6. Understand your employees
Ask your employees about their personal life: children, hobbies, interests. Tell them that what you see is not just chefs, service personnel, dishwashers. By adopting the above methods, you can become a better restaurant owner and gain a better understanding of your employees.
7. Quick problem-solving
Conflicts between staff are inevitable. For example, some people believe that the part they didn't get on Friday night is unfair. The other person is always trying to get rid of Monday night shifts. No matter what problem, it is better to solve it early than late; Avoid it causing more problems.
8. Encourage fun in work.
Running a business is a serious matter, but this does not mean that one should be very cautious when doing it; Don't be afraid to joke with staff and clients and show fun.
9. Ask your employees for their opinions
Ask for suggestions on how to improve the restaurant; They can provide their own opinions on menus, promotional ideas, and lounge colors, and if you are willing, set up a process; Simple as a suggestion box; Write weekly review recommendations on a piece of paper; You may find that employees have good ideas.
10. Say thank you
This may be the simple thing you need to do in this; Sincerely express your gratitude and express to the staff that you are truly grateful for the work they have done.
